Shipping & Freight

Get it fast from FOXGATE MARKETING! With our 4 strategically located national warehouses, we can reach 99.9% of the nation’s buying power index in 1-2 days FedEx Ground. Orders received and credit approved will be processed within 1 to 2 business days. Shipments are F.O.B. our warehouses (Harrisburg, PA; Chicago, IL; Fresno, CA; and Atlanta, GA).

Large screen TVs and other heavy, bulky or oddly-shaped items may incur significantly higher freight charges than are shown. Please contact your FOXGATE MARKETING Sales or Customer Service Representative for more information.

Backorders

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

Damages

FOXGATE MARKETING’s DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  1. Note any damages on the receipt.
  2. Refuse the shipment (if possible) so that it is returned to FOXGATE MARKETING for freight claim processing.
  3. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
  4. If damaged item is accepted via UPS/Fed Ex Ground, contact your FOXGATE MARKETING Sales Rep for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert FOXGATE MARKETING of the issue.
  5. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies

Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders

Dealers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Lost Shipments

Track your shipment online at foxgatemarketing.com. If it has been lost, please contact your sales representative.

Returns and RA Requests

FOXGATE MARKETING accepts returns at our Camp Hill, PA location only. You must have a Return Authorization (RA) number before returning any merchandise to FOXGATE MARKETING. Be sure to note our return policies to avoid additional charges.

For fastest processing, please request an RA number using our online RA Request Form.

Have the following information ready:

  • Account Number
  • Company Name
  • Invoice Number
  • Model Number
  • Serial Number
  • Outline of the problem

You may also request a return authorization via phone: 1-757 966-0430.

Policies

  • Defective product must be in original factory carton with all original packing materials
  • The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
  • Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • FOXGATE MARKETING credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued.

Special Returns

Xbox

Xbox Consoles – FOXGATE MARKETING tracks serial numbers on all consoles. Defective return window is 30 days from original FOXGATE MARKETING invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

Xbox Live – Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories – We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 20% restocking charge if returns exceed 1%.

PlayStation

PlayStation Consoles – FOXGATE MARKETING tracks serial numbers on all consoles. Defective return window is 30 days from original FOXGATE MARKETING invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

PlayStation Software and Accessories – We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 20% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo

Nintendo Consoles – FOXGATE MARKETING tracks serial numbers on all consoles. Defective return window is 30 days from original FOXGATE MARKETING invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Nintendo Software and Accessories – We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 20% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Toshiba: No returns for credit for TV, DVD/BluRay/VCR, LCD TV, Plasma, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

Warranties – In General

Product warranties are provided by the manufacturer. FOXGATE MARKETING administers the individual manufacturer warranty, which may include returning defective products to FOXGATE MARKETING, sending products to a factory authorized repair center, or factory direct returns. FOXGATE MARKETING must abide by the return policies dictated by our manufacturers.